Claim OwnershipReceivables Podcast | Discussions About Debt Collection
Subscribed: 2Played: 131
Subscribe
© 2025 Branding Arc, Inc
Description
Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.
Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an approachable, conversational format.
🎧 Listen, subscribe, and join the conversation to transform your receivables strategy today.
161Â Episodes
Reverse
How do you manage culture at scale without losing what makes your team special? In this episode, Adam Parks talks with Brian Bowers, Co-Founder and CEO of Financial Recovery Services (FRS), about the real-world process of scaling organizational values and keeping culture alive across multiple locations. From formalizing mission and values to empowering leaders with trust and autonomy, Brian shares how FRS built a culture framework that drives both compliance and engagement. This is a practi...
How can collection agencies stay current on compliance changes without breaking their workflow or budget? In this episode, host Adam Parks sits down with Pam Kirchner, CEO of BCA Financial Services, to talk about how her team uses the ACA State Guide to stay ahead of constant regulatory updates. Pam explains how the guide evolved from a set of static PDFs into a powerful, searchable compliance platform used by every department in her organization. Together, they discuss how the ACA State Gu...
In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Executive. Together, they explore how personal recovery, accountability, and resilience can redefine what leadership means in today’s receivables industry. Jeremiah’s book, The Unlikely Executive, offers a deeply honest look at his own journey from struggle to success. It is a story that resonates with professionals who face high-pressure environmen...
Can ethical artificial intelligence make collections more compliant and more human? In this episode, Adam Parks sits down with Porter Heath Morgan, Partner at Martin Golden Lyons Watts Morgan and author of the forthcoming book The Memory Project, to explore how AI governance and compliance in collections are shaping the future of receivables management. Drawing from his book’s themes on AI, consciousness, and the evolution of human memory, Heath connects the philosophical with the practical...
How can collaboration and professional networking reshape the future of collections? In this episode, host Katalina Dawson sits down with Alison Atkinson and Amelia Anderson from Williams & Fudge, Inc. to talk about how the ACA Visionaries Conference is redefining connection and leadership across the receivables industry. From AI in collections to technology adoption and authentic collaboration, this conversation is about how agencies can adapt, learn, and lead in a changing environment...
What’s fueling the M&A boom in the collections industry? In this episode, Adam Parks sits down with Michael Lamm, Co-Founder and Managing Partner of Corporate Advisory Solutions, to unpack how mergers and acquisitions in collections are shaping the next wave of growth. From AI’s impact on valuation to investor momentum in debt buying, healthcare collections, and student loan recovery, Adam and Michael break down what agencies need to do now to stay ahead of the curve. This conversation...
What happens when AI adoption in collections meets the realities of compliance, leadership, and human change? In this episode, Adam Parks sits down with Sara Woggerman, Owner & President of ARM Compliance Business Solutions, to unpack how agencies and debt buyers can embrace AI-driven compliance automation without losing the human touch that defines effective collections. Sara shares her practical roadmap for leading teams through technology change — from easing employee fears and crea...
How does a digital collections strategy evolve when compliance leads the way? In this episode, Adam Parks sits down with John McNamara, Chief Growth Officer at Avtal and former CFPB executive, to unpack how the receivables industry can embrace collections tech and AI without sacrificing regulatory trust. From omnichannel consumer outreach to balancing compliance and innovation, this conversation reveals how forward-thinking agencies are operationalizing AI in collections and transformi...
How can actionable intelligence in receivables give collection agencies and debt buyers a real performance edge? In this episode, Adam Parks talks with Dane Mauldin, President of RNN Group, Inc., about how data transformation in collections is driving faster recovery cycles, better portfolio monitoring, and innovation in post-judgment recovery. Learn how to connect operational efficiency with smart data—and why intelligence is defining the next generation of receivables strategy. Tune in to...
Why is artificial intelligence in debt collection no longer optional? In this episode, host Adam Parks sits down with Anna Burke of Equabli to unpack six practical AI use cases for collections that go far beyond the hype. From predictive analytics in receivables to digital self-service collections and the evolving role of voice AI in collections, they cover what’s working today, what still needs time, and how agencies, debt buyers, and creditors can use AI with purpose. Tune in to hear where...
ACA Fall Forum 2025 is shifting from theory to practice. In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP, Chief Risk & Compliance Officer at Pay Ready, to explore why this year’s event is unlike any other. ACA Fall Forum will feature a hands-on automation workshop and DIY coding in receivables—giving creditors and agencies the opportunity to bring their laptops, build live automations, and walk away with compliance strategies and tools they ...
Should medical debt credit reporting be removed or does it remain essential for lenders? In this episode, host Adam Parks sits down with Dan Smith, President & CEO of the Consumer Data Industry Association (CDIA), to unpack the history of the Fair Credit Reporting Act compliance rules, the controversial CFPB medical debt rule, and why credit reporting preemption matters. We also dive into the predictive value of medical debt, voluntary industry reforms that already removed 70% of debt fr...
Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of the Consumer Data Industry Association (CDIA), to dig into how removing data from credit reports can distort scores and the unintended consequences of credit reporting regulation. We talk about why complete, trustworthy data drives lending confidence and what financial services professionals should be watching in today’s shifting credit landscap...
Can AI really transform the future of debt collection? In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore how AI, digital payments in collections, and compliance automation strategies are reshaping the industry. From consumer communication trends to debt collection technology adoption, Rob brings a futurist’s lens to practical challenges debt buyers and agencies face today. Tune in for a forward-looking conversation that blends sci-fi imaginat...
Is your debt sales strategy ready for today’s rising charge-offs? In this episode, host Adam Parks sits down with Mellisa Massey of National Credit Adjusters to unpack Debt Selling 101. The discussion varies from preparing portfolios and ensuring compliance to leveraging forward flow agreements for predictable liquidity. They also dive into selecting debt buyer partners and why alignment matters in every creditor recovery process. Tune in to learn how to avoid risky outlier bids, protect you...
Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of Sequin, to break down the real opportunities and compliance risks behind AI voice agents. Together, they cover best practices for AI vendor evaluation, how to minimize AI hallucinations in compliance, and what every debt buyer and agency needs to know about U.S. financial services regulations and AI. If you want practical insights on ...
What does it take to stand in court as an expert witness on debt collection topics? In this episode, Adam Park sits down with Mark Cavin of Collection Intelligence, who has nearly five decades of experience shaping compliance and litigation outcomes in receivables. Together, they break down how expert witnesses simplify complex compliance issues for judges and juries, why litigation strategy in receivables demands defensible compliance management systems, and how consumer transparency a...
Why do so many firms struggle with law firm leadership transition strategies? In this episode, I sit down with Brad Council of Slovin & Council, Co. to talk about what it really takes to move from attorney to leader, while mentoring the next generation of attorneys along the way. We cover the challenge of balancing law practice and business strategy, the importance of building people instead of just cases, and how AI workflow automation in receivables is reshaping the way law firms ...
Looking for a proven diversification strategy for your collection agency? In this episode, Adam Parks sits down with Larry Costa of Capital Management Services to unpack how agencies can move beyond third-party collections into first-party services, seasonal call center work, and digital-driven growth. The conversation covers practical ways to create stable recurring revenue in receivables, optimize your inbound outbound campaign call center, and keep compliance at the forefront. Whether yo...
Vendor partnerships, law firm efficiency, and secured asset recovery—are you ready for the NCBA Connect Conference 2025? In this episode, I sit down with Tom Canary, incoming president of the National Creditors Bar Association (NCBA), to unpack strategies for secured asset recovery, networking with national credit grantors, and operational best practices every multi-state collections law firm should know. We cover how to simplify secured property recovery, leverage vendor relationships, and ...
CommentsÂ
Download from Google Play
Download from App Store
United States